Warranty
!

1+2 Warranty
!
1_2
Festool offers a 3-year warranty, one of the longest in the industry. This warranty is valid on the pre-condition that the tool is used and operated in compliance with the Festool operating instructions. Festool warrants, only to the original purchaser, that the specified tool will be free from defects in materials and workmanship for a term of 3 years from the date of purchase.

Conditions of 1 + 2 warranty 

You are entitled to a free extended warranty (1 year + 2 years = 3 years) for your Festool power tool. Festool is responsible for all shipping costs during the first year of the warranty. During the second and third year of the warranty the customer is responsible for shipping the tool to Festool. Festool will pay for return shipping to the customer using UPS Ground Service. All warranty service is valid 3 years from the date of purchase on your receipt or invoice.

Festool makes no other warranty, express or implied, for Festool portable power tools. No agent, representative, distributor, dealer, or employee of Festool has the authority to increase or otherwise change the obligations or limitations of this warranty. The obligations of Festool in its sole discretion under this warranty shall be limited to the repair or replacement of any Festool portable power tool that is found to be defective as packaged with the User Manual.

Excluded from the coverage under this warranty are: normal wear and tear; damages caused by misuse, abuse, or neglect; damage caused by anything other than defects in material and workmanship. This warranty does not apply to accessory items such as circular saw blades, drill bits, router bits, jigsaw blades, sanding belts, and grinding wheels. Also excluded are “wearing parts,” such as carbon brushes, lamellas of air tools, rubber collars and seals, sanding discs and pads, and batteries.

Festool portable power tools requiring replacement or repair are to be returned to Festool. Call (800) 554-8741 for address details. In no event shall Festool be liable for any consequential or incidental damages for breach of this or any other warranty, express or implied whatsoever. All warranties implied by state law, including the implied warranties of merchantability and fitness for a particular purpose are hereby limited to the duration of three years.

Some states in the U.S. do not allow the limitations on how long an implied warranty lasts, so the above limitation may not apply to you. With the exception of any warranties implied by state or province law as hereby limited, the foregoing express limited warranty is exclusive and in lieu of all other warranties, guarantees, agreements, and similar obligations of Festool.

This warranty gives you specific legal rights and you may also have other rights that vary from state to state in the U.S.

30 day Money Back Guarantee
!
30day
Return requirements
We are so confident that you will thoroughly enjoy our tools, that we offer a 30-day money back guarantee. If you are not completely satisfied, you can return your Festool tool within 30 days of your purchase for any reason. Please contact our office for a return authorization. We will supply you with the correct address for your return.

Call us toll-free at 888-337-8600 before any return.
Not all types of returns are to be shipped to the same address – so this is very important. All return items must be in original condition with all tags attached and in original packaging.

Warranty disclaimer
When products are returned, Festool is not responsible for any products which are lost or damaged in transit. If you request an exchange for an item, standard shipping rates will apply to the re-shipment. Please be sure to use adequate packaging. Label your package clearly and carefully. Insuring your package for the value of the products is always recommended. Using a method of shipping that allows you to get proof of delivery is also recommended.

Repairs & Returns
!
Repairs: Power tools requiring replacement or repair are to be returned after calling our service department toll-free at 800-554-8741.

To ensure better customer service, we’d like to offer you a repair form which you can use each time you send us tools for repair. Please send the form with the tool and as much information as possible. Among other things you can choose an option authorizing us to do a repair for up to $60 without quoting on it. This way we don’t have to bother you with phone calls and can service your tool faster.


Festool is responsible for all shipping costs during the first year of the warranty. During the second and third year of the warranty the customer is responsible for shipping the tool to Festool. Festool will pay for return shipping to the customer using UPS 2nd day Service. All warranty is valid 3 years from the date of purchase on your receipt or invoice.

Returns: If you need to return your Festool tool for any reason, you must contact our office toll-free at 888-337-8600 for a return authorization. No collect shipments will be accepted.